Terms and Conditions of Sale
It is the responsibility of the Buyer to determine the suitability of any of the listed products for any specific purpose. Responsibility for accidents arising from the handling and use of the listed products rests solely with the Buyer. All of the products should be handled only by trained personnel who are aware of the potential hazards and have ready access to suitable safety equipment. Oligo Solutions, LLC products are for research and development purposes and are not intended for use in foods or drugs, or for any commercial purpose.
Oligo Solutions, LLC makes no other express or implied warranty with respect to our products. Oligo Solutions, LLC disclaims all implied warranties, including the warranties of merchantability and fitness for any particular purpose. Oligo Solutions, LLC liability for breach of warranty is limited to refund of purchase price paid. In no event shall Oligo Solutions, LLC be liable for lost profits, loss of goodwill or any incidental, special or consequential damages even if advised of the possibility of same.
Returns Policy
After contacting us for an RMA, you may return most new, unopened items within 30 days of delivery for a full refund. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).
You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).
If you need to return an item, please Contact Us with your order number and details about the product you would like to return. We will respond quickly with instructions for how to return items from your order.
Shipping
We can ship to virtually any address in the world. Note that there are restrictions on some products, and some products cannot be shipped to international destinations.
When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Depending on the shipping provider you choose, shipping date estimates may appear on the shipping quotes page.
Please also note that the shipping rates for many items we sell are weight-based. The weight of any such item can be found on its detail page. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound.